Public contact
Receives telephone, online and in-person contact and records the information needed to understand what has happened.
Contact Management careers
Contact Management is the first point of contact for many people who need police help and supports the creation, assessment and coordination of police incidents.
What the department does
Incident and crime recording
Creates accurate incident and crime records, captures initial information and supports proportionate initial investigation.
Triage
Assesses threat, risk and harm, identifies the appropriate service route and supports proportionate deployment decisions.
Control-room coordination
Supports incident management, deployment and communication with operational officers and other services.
Working in Contact Management
Roles require calm communication, accurate recording, sound judgement, teamwork and the ability to handle sensitive information appropriately. Exact duties, working arrangements and selection requirements are set out in each published vacancy.